VIRGOBoutique

Standard delivery costs £3.99 and takes 3-5 working days. Orders placed before 2pm Monday to Friday are dispatched the same day. We deliver to all UK mainland addresses.

Yes! We offer free standard delivery on all orders over £50. Your cart will automatically show free delivery once you reach this threshold. It's our way of saying thank you for shopping with us.

Absolutely. We offer next-day delivery for £6.99 on orders placed before 2pm Monday to Thursday. Orders placed on Friday before 2pm will arrive on Monday. Next-day delivery is not available on weekends or bank holidays.

Yes! We offer free Click & Collect from our Pontefract store. Simply choose Click & Collect at checkout and we'll email you when your order is ready to pick up — usually within 1-2 working days. Just bring your order confirmation and photo ID.

International delivery is not yet available, but we're working on it! Currently we deliver to UK mainland addresses only. Sign up to our newsletter to be the first to know when we launch international shipping.

Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking link. Click the link to follow your parcel in real-time. If you haven't received your tracking email within 24 hours of ordering, please check your spam folder or contact us.

We offer a generous 30-day return policy. If you're not completely happy with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Items must be in their original condition — we want you to love what you buy!

Yes, returns are completely free. Simply use the pre-paid returns label included in your parcel, or print one from your order confirmation email. Drop your parcel at any Royal Mail post office or collection point.

Items must be unworn, unwashed, and in their original condition with all tags still attached. Please return items in their original packaging where possible. We cannot accept returns on items that have been worn, altered, or damaged after receipt.

Once we receive your returned item, we'll process your refund within 5-7 business days. You'll receive an email confirming your refund has been issued. The refund will appear on your original payment method — please allow an additional 1-3 days for your bank to process it.

You can find our detailed size guide on each product page — just click the "Size Guide" link near the size selection. We've also included a full size guide table below on this page with bust, waist, and hip measurements for UK sizes 8-18.

Generally, yes — our items run true to standard UK sizing. However, as we stock multiple brands, sizing can vary slightly between labels. We recommend checking the specific measurements in the size guide on each product page, and reading customer reviews for sizing advice.

Of course! If your item doesn't fit quite right, you can exchange it for a different size free of charge. Simply return the item using the free returns process and note that you'd like an exchange. We'll dispatch your new size as soon as we receive the original, subject to stock availability.

You can cancel or modify your order within 1 hour of placing it. After that, our team begins processing orders for dispatch and changes cannot be guaranteed. To request a cancellation, please contact us immediately by phone on 01977 278380 or email info@virgo-boutique.co.uk.

Yes, you'll receive an order confirmation email immediately after placing your order. This includes your order number, a summary of items purchased, and estimated delivery date. If you don't receive it within a few minutes, please check your spam/junk folder.

We accept a wide range of payment methods for your convenience:

All transactions are securely processed and encrypted. We never store your full card details.

No, guest checkout is available so you can place an order without creating an account. However, creating an account lets you track your orders, save your delivery address, manage your wishlist, and check out faster in the future. It only takes a moment!

Our store is located at:

Click & Collect is simple and free. Just select "Click & Collect" at checkout, and we'll prepare your order for collection from our Pontefract store. You'll receive an email when it's ready (usually within 1-2 working days). Pop in during opening hours with your order confirmation and photo ID to collect.

Yes! We offer complimentary personal shopping appointments at our Pontefract store. Whether you're looking for a special occasion outfit, a wardrobe refresh, or just some expert style advice, our experienced team is here to help. Call us on 01977 278380 or email to book your session.